Our goal is to make our customers happy, after all, we want you coming back time and time again! However, we only issue refunds if the product is damaged during shipping or if there is a mistake and the fault is on us. Please check your receipt to make sure the spelling of all names and messages are correct, we print EXACTLY what we receive. We are not responsible for shipping delays, it is solely the customer's responsibility to place their order in time for a deadline and to select the correct shipping.